Refund & Returns Policy
Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it, including the original packaging.
Non-Returnable Items
Due to the nature of certain products, some items are non-returnable, including but not limited to:
- Intimate or sexual wellness products
- Personal care or hygiene products
- Health-related items
- Gift cards
- Downloadable or digital products
⚠️ For hygiene and safety reasons, opened or used intimate products cannot be returned or refunded.
Return Requirements
To complete your return, we require:
- A receipt or proof of purchase
Please do not send your purchase back to the manufacturer.
Partial Refunds (If Applicable)
Partial refunds may be granted in certain situations, such as:
- Items with obvious signs of use
- Items not in their original condition
- Items damaged or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment (credit card or other payment method) within a certain number of business days.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company — processing time may vary.
- Contact your bank — refunds can take time to post.
If you have done all of the above and still have not received your refund, please contact us.
Sale Items
Only regular-priced items may be refunded.
Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, please contact us with proof of damage, and we will provide further instructions.
Gifts
If the item was marked as a gift and shipped directly to you, you may receive a store credit for the value of the return once the item is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
If a refund is approved, return shipping costs may be deducted from the refund.
We recommend using a trackable shipping service for returns. We do not guarantee receipt of returned items without tracking.
Contact Us
If you have any questions regarding refunds or returns, please contact us through our website: